Refund policy
Return and Exchange Policy
At Suncoy.com, we stand behind our products and offer a hassle-free 30-day return and exchange policy. Please review the following terms and conditions:
Returns:
Customers can initiate a return within 30 days of receiving the product.
To process a return, customers need to ship the item to our designated warehouse.
Refunds will be processed within 2 days of receiving the returned item.
The refunded amount will be credited back to the original payment method, with the exact timing dependent on individual bank policies.
Return Shipping Fee:
For returns initiated due to personal reasons, customers are required to pay a separate $9.9 USD shipping fee.
Exchange Process:
If a customer wishes to exchange a product, we will dispatch the replacement within 2 working days of receiving the returned item.
Customers will be notified of the shipment via email.
Refunds:
Customers initiating a refund within 30 days of receiving the product need to ship the item back to our specified warehouse.
Refunds will be processed within 2 days of receiving the returned product.
The refund will be credited to the customer's original payment card, and the exact timeline depends on each bank.
Damaged or Incorrect Items:
In case of damaged or incorrect items, customers are requested to contact us promptly with photographic evidence.
We will address the issue within 3 working days and promptly provide a free replacement.
Customer-Induced Damage:
Items damaged due to customer actions are not eligible for compensation or return.
Additional Notes:
Customers initiating exchanges for personal reasons are required to pay an additional $9.9 USD for shipping.
Customers are encouraged to inspect products upon receipt and report any damage or discrepancies within 3 days for a swift resolution.
We do not provide compensation or accept returns for items damaged by the customer.
We value your satisfaction at Suncoy.com and are committed to providing excellent service. If you have any questions or concerns regarding our return and exchange policy, please contact us. Your experience is important to us.
At Suncoy.com, we stand behind our products and offer a hassle-free 30-day return and exchange policy. Please review the following terms and conditions:
Returns:
Customers can initiate a return within 30 days of receiving the product.
To process a return, customers need to ship the item to our designated warehouse.
Refunds will be processed within 2 days of receiving the returned item.
The refunded amount will be credited back to the original payment method, with the exact timing dependent on individual bank policies.
Return Shipping Fee:
For returns initiated due to personal reasons, customers are required to pay a separate $9.9 USD shipping fee.
Exchange Process:
If a customer wishes to exchange a product, we will dispatch the replacement within 2 working days of receiving the returned item.
Customers will be notified of the shipment via email.
Refunds:
Customers initiating a refund within 30 days of receiving the product need to ship the item back to our specified warehouse.
Refunds will be processed within 2 days of receiving the returned product.
The refund will be credited to the customer's original payment card, and the exact timeline depends on each bank.
Damaged or Incorrect Items:
In case of damaged or incorrect items, customers are requested to contact us promptly with photographic evidence.
We will address the issue within 3 working days and promptly provide a free replacement.
Customer-Induced Damage:
Items damaged due to customer actions are not eligible for compensation or return.
Additional Notes:
Customers initiating exchanges for personal reasons are required to pay an additional $9.9 USD for shipping.
Customers are encouraged to inspect products upon receipt and report any damage or discrepancies within 3 days for a swift resolution.
We do not provide compensation or accept returns for items damaged by the customer.
We value your satisfaction at Suncoy.com and are committed to providing excellent service. If you have any questions or concerns regarding our return and exchange policy, please contact us. Your experience is important to us.
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